Welcome To Natural Home Brands

FAQs

*Free Shipping

Q: How Do I Qualify for Free Shipping?

A: We offer free shipping over $75 to US addresses only. This excludes Hawaii & Alaska. If you sign up for a subscription order, an automatic $3.25 shipping fee will be applied, even if your order is over $75. 

Compost Questions

Q: How Often Should I Change My Filter?

A: We've created a page just for our most common compost questions. Check it out! Common Compost Questions

 

Reusable Cleaning Cloths & Sponges 

Q: How Do I Take Care Of My Reusable Cleaning Cloths & Sponges?

A: There's an article dedicated to this too! The Best Way To Clean Your Reusable Sponges & Reusable Cloths

 

Managing My Recurring Orders Account

Q: Can I control which months I receive my order?

A: Yes you can! You can log into your account and choose which month you prefer to have your items delivered. You can also skip your next delivery if you aren't quite ready to receive your next shipment. 

Q: How Do I Cancel?

A: If you no longer wish to receive your discounted items with your discounted shipping rate, you can call us at 1-800-835-1412 to cancel, or email us at info@naturalhomebrands.com to cancel. 

Q: How does payment work? Is is secure?

A: Payment security is a matter we take very seriously. We never store your full credit card details on file. We use a secure method to handle all Recurring Order transactions. Payment information is encrypted and appears as a randomized generated code that is assigned to your payment details during checkout to securely bill you.  

Q: How do I update payment information?

A: Log into your account and click "manage my subscription". There is a payment detail setting you can edit to update any payment information. Or you can call us at 1-800-835-1412 and adjust it over the phone. 

Q: I didn't skip my order in enough time, what do I do now?

A: We will automatically send you a reminder email 4 days before your order goes out. Once your order has been processed, it will be sent out - we can only adjust future orders. It's a good idea to add us to your contact book so you get your reminder emails. Once your order has been sent out, we cannot offer a refund. A refund may be issued if the items are returned. It is the customers responsibility to send the items back in order to receive a full refund. If you would like us to pay for shipping, we will deduct that from your refund. 

Q: My order was already processed but I don't want it, what now?

A: If your order was already processed, and you received a confirmation order number, we can offer a refund. It's a good idea to add us to your contact book so you get your reminder emails.

Q: How often do you deliver? 

A: We deliver at the preferred interval that you selected. Your first order will go out on the initial day you purchased your recurring order, and then on that day on the month that you selected for future orders. For example: if you purchased on March 23 and selected your item to be delivered every two months, your order will be sent on March 23 and May 23. 

 Q: I just signed up for recurring orders - but I actually don't want to be part of the subscription - what now?

A: If you cancel before receiving your order, you may be refunded for the discounted price you originally received. You can order again for the full price & full shipping rate.  

Go Green & Save Green Membership

Q: What types of membership plans do you offer?

A: We currently offer two options for our Go Green Save Green Membership. Both memberships are $29.99 per year. Option 1 comes with a 1.3 gallon stainless steel compost bin & 4 rolls of compost bags (120 bags).  Option 2 is recommended for those who already have a compost bin - it comes with 6 rolls of compost bags (180 bags) and 4 replacement filters. Both memberships additionally give you 20% off site wide. Memberships get shipped free for US addresses.

Q: When will I receive my membership items?

A:  Membership items are processed within 1-3 days. 

Q: How do I get my 20% off site wide?

A: In order to receive membership prices, you must create an account and log in. Once logged in, your membership prices will automatically be reflected on our website. 

Q: Why should I choose the membership?

A: We are encouraging everyone to start composting to reduce food waste and unnecessary landfill. You are essentially saving $45 with the membership. Both options are retailed to $75 - you are only paying $29.99 PLUS getting 20% off site wide. This membership discount of 20% off site wide allows you to create an ecofriendly environment throughout your kitchen. 

Q: How does payment work? Is is secure?

A: Payment security is a matter we take very seriously. We never store your full credit card details on file. We use a secure method to handle all Recurring Order transactions. Payment information is encrypted and appears as a randomized generated code that is assigned to your payment details during checkout to securely bill you.  

Q: Can I purchase two memberships?

A: Memberships are limited to 1 person - if it's a gift, it is required to be signed up in that persons name and email address so they can qualify to get the 20% off site wide as well since the discount is given thru logging into a personal account. 

Q: I decided I don't want to be part of the Go Green Save Green program anymore, but you already sent me my items. 

A: If you send the items back to us, we will issue you a full refund. We send out 3 reminder emails through out the month your membership re-newel is set. If you do not cancel before then, it is the customers responsibility to send the items back in order to receive a full refund of the items. If you would like us to pay for shipping, we will deduct that from your refund. 

 Q: How often are my items sent?

A: Memberships are processed between 1-3 days. They will be sent the same month that your initial order was placed. An automatic $29.99 will be deducted from your account. It's a good idea to place a reminder in your calendar a year from your purchase. 

 

I  Haven't Found An Answer To My Question. What Should I Do?

For general inquires, contact our Customer Care Team at 1-800-835-1412 or at info@naturalhomebrands.com

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