Want to save 20% site wide? Join our Go Green Save Green membership!

FAQs

Managing My Recurring Orders Account

Q: Can I control which months I receive my order?

A: Yes you can! You can log into your account and choose which month you prefer to have your items delivered. You can also skip your next delivery if you aren't quite ready to receive your next shipment. 

Q: How Do I Cancel?

A: If you no longer wish to receive your discounted items with your discounted shipping rate, you can call us at 1-800-835-1412 to cancel, or email us at info@naturalhomebrands.com to cancel. 

Q: How does payment work? Is is secure?

A: Payment security is a matter we take very seriously. We never store your full credit card details on file. We use a secure method to handle all Recurring Order transactions. Payment information is encrypted and appears as a randomized generated code that is assigned to your payment details during checkout to securely bill you.  

Q: How do I update payment information?

A: Log into your account and click "manage my subscription". There is a payment detail setting you can edit to update any payment information. Or you can call us at 1-800-835-1412 and adjust it over the phone. 

Q: I didn't skip my order in enough time, what do I do now?

A: We will automatically send you a reminder email 4 days before your order goes out. Once your order has been processed, it will be sent out - we can only adjust future orders. It's a good idea to add us to your contact book so you get your reminder emails. Once your order has been sent out, we cannot offer a refund. A refund may be issued if the items are returned. It is the customers responsibility to send the items back in order to receive a full refund. If you would like us to pay for shipping, we will deduct that from your refund

Q: How often do you deliver? 

A: We deliver at the preferred interval that you selected. Your first order will go out on the initial day you purchased your recurring order, and then on that day on the month that you selected for future orders. For example: if you purchased on March 23 and selected your item to be delivered every two months, your order will be sent on March 23 and May 23. 

 

Go Green & Save Green Membership

Q: What types of membership plans do you offer?

A: We currently offer two options for our Go Green Save Green Membership. Both memberships are $29.99 per year. Option 1 comes with a 1.3 gallon stainless steel compost bin & 5 rolls of compost bags (150 bags).  Option 2 is recommended for those who already have a compost bin - it comes with 6 rolls of compost bags (180 bags) and 4 replacement filters. Both memberships additionally give you 25% off site wide and $5 off for every friend you refer. 

Q: When will I receive my membership items?

A: Membership items are sent out on the first of the month. If you purchased your membership on March 14, your items will be sent out April 1.

Q: How do I get my 25% off site wide?

A: In order to receive membership prices, you must create an account and log in. Once logged in, your membership prices will automatically be reflected on our website. 

Q: Why should I choose the membership?

A: We are encouraging everyone to start composting to reduce food waste and unnecessary landfill. You are essentially saving $45 with the membership. Both options are retailed to $70 - you are only paying $29.99 PLUS getting 20% off site wide. This membership discount of 20% off site wide allows you to create an ecofriendly environment throughout your kitchen. 

Q: How does payment work? Is is secure?

A: Payment security is a matter we take very seriously. We never store your full credit card details on file. We use a secure method to handle all Recurring Order transactions. Payment information is encrypted and appears as a randomized generated code that is assigned to your payment details during checkout to securely bill you.  

Q: I decided I don't want to be part of the Go Green Save Green program anymore, but you already sent me my items. 

A: If you send the items back to us, we will issue you a full refund. You get a confirmation email the day or the evening of signing up for the membership. If you do not cancel before then, it is the customers responsibility to send the items back in order to receive a full refund. If you would like us to pay for shipping, we will deduct that from your refund. 

 

I  Haven't Found An Answer To My Question. What Should I Do?

For general inquires, contact our Customer Care Team at 1-800-835-1412 or at info@naturalhomebrands.com